At Trendy Bong, we are committed to providing you with the best service and would like to ensure that you are delighted with your experience of shopping with us. We understand that at times, you may not be fully satisfied with your purchase and would like to know what you can do if such a situation arises. We’ve outlined here some scenarios and what you should do at these times.
If you have made a purchase, but then wish to cancel the order, you can do so unless it has already been dispatched. Call us immediately and place a request for the cancellation. If the product has not been dispatched, we will cancel the order and give you a refund for the order value.
If you have received your order and are not happy with it:
(a) Nothing wrong with the product but not too excited upon seeing it. You can exchange the product for another one from our catalogue. Inform us by email within a day of receiving the product. Upon receiving confirmation from us, return the product through a registered courier agency. We will give you a discount coupon code of the price of the returned product which you can then use towards your next purchase.
(b) product or package is damaged when you receive it: If during delivery, the package appears damaged or tampered with, first verify the contents against your order. Once verified, accept the package, but write ‘damaged’ on the proof of delivery certificate. This will help us take this up with our courier agency. Inform us by email within a day of receiving the damaged product. Try to be clear and precise in your description and if possible, attach a picture of the damaged portion with the email. Upon receiving confirmation from us, return the product through a registered courier agency. You have a choice of either taking a refund for the damaged product or selecting another item from our catalogue as a replacement. If you choose to get a replacement, we will give you a discount coupon code of the price of the damaged product which you can then use to purchase the new item.
Credits usually take 3 – 5 working days to get processed. For refunds, please check the credits in the next credit card statement.
The item displayed here is the exact same that we ship to you. The images are as good a copy of the actual product as possible by digital photography. Sometimes, some colours may appear different on the computer/tablet/phone screen from the real colour. This could be due to lighting and/or limitations of digital photography. Do keep this in mind when making purchases.